Descripción del curso
The IT government and service management course is designed to implement international frameworks in IT government and IT services management in an Enterprise Architecture (EA) environment. The course goal is to promote the required competences in the strategies design in IT government and service management to satisfy the EA requirements. This is a theoretical and practical course, with three (3) credits, composed by three (3) units designed to be implemented in sixteen (16) weeks. The first unit presents COBIT 5 as a reference framework to IT government. The second unit focuses in the IT services life cycle management using ITIL V3 reference framework. The third unit approaches the use of COBIT 5 and ITIL V3 reference frameworks to make sustainable the enterprise value proposal related with the IT resources by a roadmap identification to implement the IT government and services management schemes in the enterprise.
The purpose of course training are (1) The student knows the fundamental dimensions of IT governance in the organization based on COBIT 5 framework through its five principles, (2) The student explains the life cycle of IT service management using an international framework such as ITILv3, and (3) The student design a plan for implementing a strategy for governance and management of IT services based on the aforementioned international frameworks applied in an organization.